Shipping & Delivery
SHIPPING & DELIVERY INFORMATION
About postage
We provide free postage for the following 6 countries and areas: Australia, Hong Kong, Puerto Rico, United Kingdom and United States.
Please kindly pay attention:
1. We don't offer free shipping to certain subsidiary islands of the United Kingdom and United States, including Virgin Island UK, Guernsey UK, Jersey UK, Virgin Island USA and Guam USA. For other countries and areas, please check the item detail page of the corresponding item.
2. Some extended areas may require extra charges.
Delivery Time
Usually your order will be shipped within 2 business days of its payment confirmation. DSP units usually take 14 days before they arrive.
Delivery Address Requirement
When you’re placing an order, please include your full delivery address including door number, street name and zip code. Please also include a contact telephone number so the carrier may contact you if there’s any issue with the delivery.
PO BOX Delivery Address
We currently do not ship to PO BOX addresses, so please provide a non-PO BOX address for delivery.
Tracking Information
Once the item has been shipped, we will send you an email with the order details and shipping information. In this email you will find the tracking number for your item. If you do not receive this email, please contact our online customer service.
Our Shipping Partners
We currently maintain cooperative relationships with: FedEx, TNT, TOLL, EMS, Air Parcel, YODEL and DHL. Our commitment to our customers is to assure the delivery reaches its destination in the quickest manner with the lowest cost.
Can I cancel my order after shipment?
Orders cannot be cancelled once they are shipped.
Shipping Areas
Currently we ship to most countries except for Argentina, Brazil, India, Peru, Philippines, and certain military areas. Some extended areas may require extra charges.
When will I receive the package?
Most of our products will be sent by express. After our delivery, usually it takes approximately 3-7 days to receive. A tracking number will be sent to you via email too.
But if you solely buy items under "Accessories" & "Cameras" categories, they will be shipped by registermail, which may take about 7-25 days to arrive.
What should I do if I received the wrong item(s) or an item(s) is missing?
Please contact our service team within 14 days of receiving the wrong item(s) or have discovered you are missing an item(s). We will correct any order errors as soon as possible!
How do I check my order status?
Once your item has been sent, an email with a tracking number will be sent to you as well, you can check the order status at the bottom of our home page with your order number or tracking number.
Shipping insurance
You can choose to add a shipping insurance to your order by paying an additional 5USD when placing your order.
Where is my item shipped from?
Everything is shipped from Hong Kong with lowest possible Tax.
In the future we are expanding shipping from an EU country.